RETURNS KEY INFORMATION
You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note. Postage must be paid by the sender and will not be refunded by us. (This does not affect your statutory rights).
If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless it is faulty.
All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty.
When will I be credited for the returned items?
Items are refunded to your card when they reach the warehouse.
Please allow 28 days for the refund to show on your card.
DO I PAY FOR RETURNS?
Yes, we don’t offer free returns at the moment. Postage must be paid by the sender and will not be refunded by us.
CAN I EXCHANGE AN ITEM
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
REFUNDS INFORMATION
When will I receive my refund?
Your returns will be refunded automatically to the method of payment used for the order.